F.A.Q.

Here are short answers to the questions people ask about Moneon most often. Step-by-step instructions with screenshots for iPhone and Android are in the help center. Didn't find your answer? Email us at support@moneon.co.

Wallets

How do I create a new wallet?

On iPhone, Moneon creates a new wallet with the «+» button on the left side of the Menu. On Android, tap the wallet's title on the Summary screen, then «Add new wallet». More in the help center.

Can I change a wallet's currency?

No, Moneon can't change the currency of an existing wallet. Create a new wallet and pick the currency you need while setting it up. More in the help center.

How do I add a user to a wallet?

Moneon sends an invitation by email: on iPhone, Menu → “Properties” → “Users”; on Android, Settings → “Wallet settings” → “Users”. A shared wallet is part of Premium: the owner needs an active subscription to invite people, and every participant needs their own. More in the help center.

Can I edit another participant's entries?

No. In a Moneon shared wallet everyone sees each other's entries, but nobody can edit or delete someone else's — not even the owner. Who can do what in a shared wallet.

Can I make another user the wallet admin?

No. A Moneon wallet has a single owner — the person who created it — and the role can't be handed over. There are no plans to add that. More in the help center.

How do I make transfers between wallets?

Moneon has no transfers between wallets: wallets are isolated from each other. Moneon recommends keeping all your personal money in one wallet and marking cash or cards with tags — then you don't need transfers. More in the help center.

How do I delete a wallet?

In Moneon on iPhone: Menu → “Properties” → “Delete wallet”; on Android: Settings → “Wallet settings” → “Delete wallet”. All of the wallet's entries, budgets and debts are deleted with it, and only the owner can delete a wallet. More in the help center.

Balance and entries

Why is there no balance on the Summary screen?

Moneon shows the wallet balance right after you add your first income. More in the help center.

How do I edit the balance?

In Moneon on iPhone: Menu → “Properties” → “Edit balance”; on Android: Settings → “Wallet settings” → “Edit balance”. Editing is available when income tracking is enabled for the wallet, and in a shared wallet only the owner can do it. More in the help center.

How do I add income?

While adding an entry, tap the word “Expenses” — Moneon switches it to “Income”. Income tracking is free. More in the help center.

How do I see previous periods on Android?

On the Moneon Summary screen, switch the period with the arrows next to its name; tapping the period itself opens a list: month, week and other options. For longer stretches, reports are more convenient. More in the help center.

Categories and tags

How do I add custom categories?

Moneon lets you create as many categories and subcategories as you need: when picking a category, tap «Add category». More in the help center.

What are tags for?

Tags in Moneon group entries regardless of categories — for example, all your vacation expenses, so you can set a budget for them. More in the help center.

How do I edit or delete categories and tags?

In Moneon on iPhone: Menu → “Properties” → “Categories”; on Android: Settings → “Wallet settings” → “Categories”. That is where categories are created, edited and deleted; tags live in the “Tags” section next to it. More in the help center.

Where are the income categories?

In Moneon they are on the “Incomes” tab of the category list, which appears once the wallet has at least one income. More in the help center.

Debts

How are debts counted in the balance?

Moneon doesn't count money you borrow or lend as income or an expense, so your regular balance doesn't change. A second balance shows how much you actually have on hand including debts — tap the word “Balance” on the Summary screen. Debts are part of Premium. Example in the help center · Why debts aren't in income and expenses.

Premium

How does Premium work in a shared wallet?

A Moneon shared wallet is a Premium feature, and every participant needs an active subscription. More in the help center.

Does Premium work with Apple Family Sharing?

No. A Moneon subscription is tied to a Moneon account, and Apple Family Sharing doesn't apply to it. More in the help center.

Is it possible to purchase Premium forever?

No. Moneon currently offers two subscriptions — monthly and annual. More in the help center.

I have two devices, do I need two subscriptions?

No. Moneon ties the subscription to your account: sign in on the second device and your data and Premium load on their own. More in the help center.

Why doesn't my purchased Premium work?

If you paid in the App Store or Google Play, restore purchases on the Premium screen in Moneon. If our support team set up your subscription, don't restore — it can remove that access; email us at support@moneon.co instead. More in the help center.

Can't pay for Premium — what to do?

If paying through the App Store or Google Play isn't available in your region, email support@moneon.co from your Moneon account address and support will suggest a payment option. Your data in the app doesn't depend on how you pay. More in the help center.

How do I cancel the subscription?

On iPhone: Settings → your name at the top → “Subscriptions” → Moneon → “Cancel Subscription”. On Android: Google Play → “Subscriptions” → Moneon → “Cancel subscription”. You keep Premium until the end of the paid period; an AppGallery subscription is cancelled separately. More in the help center.

How do I get a refund?

The refund is made by the store you paid through: Apple at reportaproblem.apple.com, Google in your Google Play purchase history. If Moneon support set up your subscription, the store doesn't see that payment — email us. More in the help center.

Still have questions? Email support@moneon.co and we'll help.