How to get a refund?

A refund for a charge that has already gone through is handled by the store you paid through. Cancelling a subscription and getting a refund are different things: cancelling stops future charges but does not return money for the period already paid.

App Store (iPhone)

Open reportaproblem.apple.com and sign in with your Apple ID. Find the purchase and choose “Report a Problem”. Apple makes the decision.

Google Play (Android)

Open play.google.com/store/account, find the purchase in your history and request a refund. If there is no refund button, contact Google Play support.

Huawei AppGallery

Moneon is no longer sold in AppGallery, and you cannot subscribe there anymore. If you still have a subscription from there, see “AppGallery subscription: what has changed”.

Open AppGallery → your profile photo at the top → “Purchases” → find the order → choose refund. Refunds for AppGallery are handled by Huawei.

If our support team set up your subscription

The store does not see that payment, so a refund through the store is not possible — we warn about this when setting it up. Email us at support@moneon.co and we will see what can be done.

If something does not work, email support@moneon.co and we will help.